Terms and Conditions

Definitions

• You – means any participant in classes.
• The studio – refers to only Pilates on Collingwood Street, and includes both the reformer and group studio spaces.
• Classes – includes reformer Pilates classes, floor-based classes, training and private classes that form the basis on an exercise program.
• Props – means any pieces of equipment you are directed to use during the course of your class.
• Website – means athleticpilatestrainingbv.online and any associated pages belonging to this domain.
• Instructor – A staff member of the studio entrusted to carry out class facilitation based on their appropriate level of training.
• Agreement – refers to these Terms and Conditions and any written or verbal contract between the Member and Pilates on Collingwood Street, including but not limited to memberships, class packs, and other services provided by the studio.
  

General Terms

• By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below, whether or not a physical document has been signed by you.
• I agree to abide by the rules of conduct, behaviour, dress code, equipment usage (including props) and use of services that are displayed within the studio and that have been provided to me.
• By participating in classes, you are required to set up a booking profile, in doing so you hereby agree to provide information that is true and correct.
• Nothing in these terms and conditions, limit any rights you may have under the Trade Practices Act, Fair Trading Act, any other Commonwealth or State Legislation.
• Any terms or conditions that create an inconsistency with aforesaid legislation are considered void to the extent of the inconsistency.
• You understand that from time to time you may be photographed or recorded at the studio and that these pictures/footage may be published on social media or in promotional materials published by the studio. If you do not wish this to occur, please inform us.
• You understand that health related information once declared may be captured within the studio Client Management System, and used only for safety purposes by your instructors.
• We may change these terms and conditions from time to time without notice to you.

Limitation of Liability

• By attending the studio and participating in classes, you will be performing physical activity / exercise which has an inherent risk of personal injury. Therefore, by participating in classes you acknowledge and accept that risk of injury from such activities may occur during your time in the studio including the use of other equipment. You acknowledge that the risks of these activities may be significant including the potential for injury or death. You knowingly and freely assume all such risks, both unknown and known.
• To help mitigate the risk of injury, it is your responsibility to disclose injury related information, specifically, you are required to inform your instructor if there are any risks to your health by participating in a class. Please provide details that pertain to pre-existing injuries, illnesses, muscle soreness/discomfort or are pregnant, prior to commencement of a class.
• You are advised to seek medical advice prior to commencing any exercise program if you are in any doubt about your ability to engage in exercise at the studio.
• You, your heirs, assigns or legal representatives fully release Pilates on Collingwood Street (and its associated entities, franchisees, members, employees and contractors) from any claim, loss, damage or expense of any kind including in relation to personal injury, property damage/loss, or wrongful death, occurring during classes, whether caused by negligence or otherwise. Furthermore, the same limitations apply for any use or misuse of our public content, including but not limited to our website, Instagram, Facebook or other social media platforms.
• You agree that you are to stop physical activity / exercise and notify your instructor if you experience any pain, discomfort, faintness or dizziness during your class.
• You agree to comply with all directions and guidelines that are given to you during your class by your instructor. Such instruction may include stopping and part-way through a class and not completing the class.
• You accept that your instructor will periodically adjust you by physical means during your class, and if that if you do not wish for this to occur, it is your responsibility to inform your instructor prior to the class commencing.

Introductory Offer (3 for $55)

• The introductory offer is valid for two weeks from the first class and is available for new and local residence clients only.
• This offer includes three reformer classes and is available for a limited time only.
• Unused class credits cannot be exchanged, are not transferrable nor refundable.
• Extensions are not available to the two week expiry period.
• Pauses/holds during the two week period are not available.
• The studio reserves the right to remove or amend this offer at any time.
• The general class cancellation policy applies to this offer.
• Begins on the date of the first registration. Valid for 14 days, beginning on the date of the first client registration.

Class Packs

• All class packs, including the single casual pass, have an expiry which commences at the time of your first class. All expiry periods are clearly advertised on both the website and within the booking App.
• For unused/non-activated packs, you will be provided with a 60 day grace period from date of purchase, after which your pack is deemed to be active. As such, your pack will then be subject to the standard expiry period of that pack.
• Class packs may be purchased for reformer classes or private sessions and are not interchangeable.
• Unused class credits cannot be exchanged, are not transferrable nor refundable.
• Extensions to expiry period will be considered with a valid medical certificate and will be at the discretion of the studio owner.
• Pauses/holds during the expiry periods are not available.
• The studio reserves the right to remove or amend any class pack at any time.
• The general class cancellation policy applies to this offer.

Studio Memberships

1. Billing and Payment:

• This membership is billed weekly, starting on the membership’s start date.
• Memberships are paid in advance on a day of your choice (credit card or debit account).
  
• The first payment is due on the start date of the membership.
• Payment details will be securely stored for the duration of the membership.

2. Membership Benefits:

• Memberships are limited to group classes conducted in our Reformer and Group Studio space only, and exclude private sessions.
• This membership is non-transferable and is intended solely for the use of the purchaser.

3. Cancellation and Termination:

• This membership requires a full 26 weeks to be purchased to receive the listed rate.
• Early termination of these memberships are not permitted.
• Initial 6-Month Term: To cancel after the initial 6-month term, written notice must be provided to the business with 4 weeks’ notice.
• Roll-Over Terms: After the initial 6-month term, the membership will automatically roll over into a new 6-month term unless you provide written notice of cancellation.
• Notice of Roll-Over: The business will provide a written notice 8 weeks before the end of the initial 6-month term, informing you of the upcoming roll-over and your options.
• Client Options: If you wish to cancel at the end of the initial 6-month term, you must provide written notice at least 4 weeks before the end of the term. If you do not provide notice, the membership will continue and be subject to the same terms and conditions.
• Extensions: Extensions will be considered with a valid medical certificate or serious injury, and are at the discretion of the Studio Owner. Requests for membership extensions must be made in writing.
• Collections: The Member shall pay for all costs incurred by Pilates on Collingwood Street (including costs for which the Pilates on Collingwood Street may be contingently liable) in any attempt to collect any monies owed by the Member to Pilates on Collingwood Street under this Agreement including debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

4. Cooling-Off Period:

• In accordance with Fair Trading Queensland regulations, you have a cooling-off period of 1 day from the date of signing to cancel this membership for a full refund, provided no services have been used.

5. Membership Hold:

• The membership can be placed on hold for a maximum of 2 weeks per 6-month period. Requests for a hold must be made in writing and extend the term of the membership by the length of the hold.

6. Consumer Rights:

• Your rights as a consumer are protected under Queensland law. If you have any concerns or disputes, you may contact Fair Trading Queensland for assistance.

7. Changes to Terms:

• The business reserves the right to modify these terms and conditions.

8. Specific Payment Terms:

• All payments shall be managed through the TeamUp payment system, utilising

  Stripe.

• No transaction fees shall be added to your membership amount.
• It is the member’s responsibility to ensure that sufficient funds are available prior to the agreed payment date.
• Payments may be paused for any nominated 2-week break period allowed once for each 6-month membership period. An additional 2 payments will then be added to the end of the membership period.
• Cancelled memberships will continue to incur automatic transactions until the 6-month membership period has concluded, unless otherwise agreed (e.g., see reasonable membership cancellations).
• The member agrees to have funds available in advance of the scheduled payment date and acknowledges that studio access may be withdrawn if funds are overdue or in dispute.
• No refunds shall be awarded once a transaction has been made if the member fails to provide notice within adequate timeframes.

9. Maximum Classes Available Within Each Membership:

• 6 CLASSES MEMBERSHIP – Total of 6 reformer classes per week
• 4 CLASSES MEMBERSHIP – Total of 4 reformer classes per week
• 3 CLASSES MEMBERSHIP – Total of 3 reformer classes per week
• 2 CLASSES MEMBERSHIP – Total of 2 reformer classes per week

10. Specific Class Terms: